MyAssignmentsPro.com will continue to provide the quality services to its customers and in case there is any major issue or disappointment, they can ask us to refund their money under the following terms and the conditions.
We have devised a proper money refund policy for our students. You are requested to read the refund policy before making a claim. Following are the important points of the policy:
LATE ORDERS – THE ORDER WAS GIVEN PAST THE DEADLINE:
Delivering the assignments on time is our top priority. We make sure to submit the work to the students on the given deadline. However, once in a blue moon there could be some sort of glitch and there can be a delay in delivery. If you are facing late delivery issue, reach out to our customer support team and discuss the issue. There is always a genuine issue in the delay of order submission, but when the reason is not genuine, we don’t step back from making a refund.
If your deadline has already passed, and our custom solution is not of any use, we will make a full refund. Additionally, please be aware that this should be related to your selected deadline while placing an order.
However, if you are using the custom paper and have submitted it even after the deadline and the teacher has deducted a few marks, then only a certain percentage of the total amount will be refunded. Additionally, in that case, you will have to show us the proof of marks deduction due to late submission.
LOW QUALITY PAPER – QUALITY OF THE PAPER IS NOT ACCORDING TO THE STANDARD REQUIREMENTS
The quality of our papers is always top-notch, but when it is not, we provide a revision option. You will have to get the paper revised and if we properly fix all the errors, the refund cannot be made. Otherwise the claim will be approved provided that any of the following condition is being satisfied.
The paper is completely plagiarized. Even though we check all of our solution through Turnitin, but if you can prove it to us, and the proof is authentic, give us a chance to revise. In cases where the deadline doesn’t allow the chance of revision, we will make a full refund.
The paper quality does not satisfy client’s specifications. Firstly we have a team of expert tutors who carefully work as per the given specifications, but in case of an issue with the paper we request our clients to avail the free revision/redo options until satisfaction. We offer unlimited free revisions till 4 weeks, and if you are going with revision, refund will not be applicable after that.
The client is not satisfied even after the revisions; our QA department will analyze the paper and identify the rightful amount to refund. If the paper is already submitted further, refund is not applicable.
In the orders where the client is being provided with the drafts, it is their responsibility to check the quality and notify us in that instant. The refund will be made if the notified issue is not fixed in the final paper and has affected the quality overall. However, if the issues are not notified since the beginning and are being used in the end for a refund, there will be no refund made.
NON – DELIVERY – IN CASE THE CLIENT DID NOT RECEIVE THE COMPLETED PAPER
Situation like this hardly occurs, but if the client has not been provided with the completed order at all and the customer support team is also not responding for two complete business days, the client can ask for a full refund.
WRONG CHARGES – ANY TECHNICAL ISSUE CONCERNING THE PAYMENTS
At times there could be technical glitches causing double or additional payment deduction from the client.
In case there has been a double or unnecessary additional charge made, the client is advised to instantly inform the customer support team with a proof of two receipts so we can make a full refund of the additional amount.
In most cases the problem is with the payment company and the client will be advised to resolve the matter with the company to avoid double deduction in the future.
CANCELLATION FROM CUSTOMER’S SIDE – ORDERS CAN BE CANCELLED WITHIN 24 HOURS ONLY
If you have placed your order earlier and have changed your mind later, the order can be cancelled only within the next 24 hours of order placement. If the writer has started working on it, you will have to continue with it. In the cases of order cancellation within the mentioned time, you can request a full refund. You can also order any other type of assignment of the same worth, right away.
FAILED PAPER – PROOF WITHIN 4 WEEKS
Firstly, it is not possible that you fail the assignment provided by us because of the quality and professional skills of writers. However, in the rare case of failing, you are supposed to claim a refund within the next four weeks. The time period starts from the date of your submission and if you manage to show us the proof of failure, we will make the refund. Any proof or claim after the four week time period will not be catered to.